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Terms of Use
These Terms of Use govern your access to and usage of our website, including all browsing behaviors, product viewing, account usage, order transactions, content browsing and all other service activities on the platform. This document is intended to clarify standardized usage rules, define user behavior specifications, and maintain a safe, stable and orderly website service environment. All visitors, browsers and customers who access and use this website fully confirm that they have read, understood and unconditionally accepted all the contents of these Terms of Use.
All services provided on this website are oriented to individual users who browse and purchase products for personal daily use. We provide standardized online shopping services, product display services and after-sales supporting services in accordance with unified platform rules. Any user’s access and use of the website shall be deemed as voluntary acceptance of all service constraints and behavioral specifications stipulated in these terms.
1. Website Service Description
Our website is an independent online shopping platform dedicated to displaying and selling high-quality coffee products, providing users with convenient online selection, ordering, payment and after-sales service channels. We continuously optimize website functions, update product displays, and improve user operation experience to ensure that all users can complete product browsing and shopping operations smoothly and efficiently.
We reserve the right to adjust, upgrade and optimize website functions and service contents according to platform operation needs, including page layout adjustment, product category update, service process optimization and function iteration. All service adjustments are aimed at improving overall user experience and platform operation efficiency without affecting the basic legitimate service rights of normal users.
We guarantee that all product information, price information and service rules displayed on the website are true, effective and consistent with actual sales standards. All product introductions, effect descriptions and parameter displays are released for user reference, so that users can fully understand product characteristics and make independent purchase decisions.
2. User Behavior Specifications
All users accessing this website shall comply with standardized and civilized network behavior rules. Users shall not use this website to carry out any abnormal, illegal, improper or destructive behaviors, including but not limited to maliciously attacking website systems, interfering with normal platform operation, using plug-ins or third-party tools to grab website data, brushing orders, maliciously returning goods and other abnormal operation behaviors that damage platform order.
Users shall independently bear the responsibility for the authenticity, legality and validity of all information submitted during browsing, registration and ordering. It is prohibited to fill in false information, impersonate others’ identities or use invalid information to occupy platform service resources. Any abnormal operation behavior that violates public order and good customs and platform rules will be identified and restricted by the system.
Users shall not copy, disseminate, modify or use the pictures, texts, product descriptions and all original content displayed on the website for commercial unauthorized secondary use. All content on the website belongs to the platform’s daily operation display scope, and any unauthorized commercial plagiarism and reprinting are not allowed.
3. Account and User Rights Management
When users register and use personal accounts on the website, they shall be responsible for maintaining the security of their account information, login status and personal data. All browsing behaviors, order operations and information modifications generated under the personal account are deemed to be independently operated by the user, and the user shall bear corresponding behavioral responsibilities independently.
If users find abnormal account login, unauthorized operation or information leakage, they can take the initiative to contact our customer service team through the Contact Us page to apply for account verification, protection and problem handling. We will assist users in verifying abnormal situations and protecting account safety and user rights.
We have the right to carry out safety verification and abnormal monitoring of user accounts. For accounts with long-term inactivity, frequent abnormal operations, repeated invalid order behaviors and other non-compliant states, we reserve the right to restrict partial service permissions or suspend account usage to maintain the overall safety and operational order of the platform.
4. Online Shopping Service Rules
All product purchase behaviors on the website shall comply with the unified order processing and service rules of the platform. Users shall independently confirm product information, price information and order details before placing an order, and complete payment in accordance with the settlement process. All order settlements on the website are based on USD as the unified currency standard, and all displayed prices are final transaction prices without hidden charges.
We provide standardized order processing and logistics delivery services. All paid and confirmed orders will be processed and shipped within 1 to 3 working days, with a unified delivery cycle of 6 to 12 working days. We provide global free shipping services for all products on the site, and independently bear all tariffs and additional logistics-related expenses incurred during cross-border transportation, ensuring that users have no extra cost expenditure in the whole shopping process.
In terms of after-sales services, we implement a standardized return and refund mechanism. Users can apply for product returns within 60 days after receiving the goods in accordance with the after-sales policy. After the returned products pass the inspection, we will complete the refund processing within 5 to 10 working days to ensure standardized and transparent after-sales protection.
5. Intellectual Property Protection
All text content, picture materials, product design descriptions, page layout design and visual presentation effects displayed on this website are protected by platform operation rights and intellectual property rules. Any unauthorized commercial use, replication, imitation, reprinting and dissemination is prohibited.
Users may only browse, view and reference the website content for personal non-commercial use. No individual or institution shall use the website resources and content for commercial profit, secondary dissemination or competitive behavior. Once unauthorized infringement behavior is found, we have the right to pursue corresponding behavioral responsibilities and restrict relevant service permissions.
6. Third-Party Service Instructions
In the process of website operation and order service, we will cooperate with formal third-party service providers, including logistics and distribution service providers and payment service providers. All third-party cooperative institutions have passed formal qualification verification and abide by strict service confidentiality agreements.
We will only share user information necessary for order completion with third-party service providers, and all shared information is only used for service support such as logistics delivery and payment verification. Third-party service behaviors shall comply with their own service specifications and privacy protection rules, and we will supervise the service quality of cooperative institutions within the scope of supervision.
7. Service Suspension and Restriction
We reserve the right to suspend or terminate partial or all website services for abnormal usage behaviors that violate platform usage specifications, including malicious order brushing, malicious returns, repeated invalid consultations, improper use of website resources and other behaviors that interfere with normal platform operation.
For any behavior that causes adverse effects on platform operation, website security and normal user shopping experience, we will carry out timely risk disposal and behavior restriction to ensure the stable operation of the overall service environment of the website.
8. Terms Update and Revision
We have the right to adjust, revise and optimize these Terms of Use according to platform service upgrade, function iteration and operational changes. All revised terms will be displayed on the website page in the form of public updates, and the latest published content shall prevail.
Users’ continuous browsing, login and shopping on the website after the terms are updated will be deemed as recognition and acceptance of the latest usage terms. We recommend users to check the platform rules regularly to maintain consistent cognition of service specifications.
9. Contact and Support
If users have any questions, doubts or suggestions about website usage rules, service processes and behavioral specifications, they can contact our professional customer service team through the Contact Us page. We will provide timely reply, professional explanation and effective problem-solving support to ensure that every user can use website services in a standardized, safe and reassuring manner.
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